How information is used when you browse, pay for a guide or ask for help.
When you buy a digital guide, order information may include your checkout email, customer name, selected guides, amount, payment reference and delivery status. If you contact support, we receive the information you choose to include in your message.
This information is used to process orders, send download information, resolve payment or delivery issues and maintain order records.
Checkout is provided by Polar. Payment details are entered on the payment provider’s checkout, not in a card form on this storefront. The store receives order and payment-status information needed for fulfilment; it does not collect your full card number or CVV in its storefront.
Email delivery uses a transactional email service. These providers process the information necessary for payment or delivery under their own policies. The hosting service may process technical request logs for operation and security.
This site stores your light/dark preference and cart selection in your browser’s local storage so they can survive a refresh. You can remove them through your browser’s site-data settings. The saved-guides filter is held for the current page session.
Fonts are loaded from Google Fonts, which receives the technical information sent when your browser requests those resources. If you follow a WhatsApp or email support link, your message is handled by the service you choose.
Contact flexzonebd@flexzonebd.com to ask about information relating to your order, request correction or deletion, or raise a privacy concern. Include enough information to identify the order, but do not send card numbers or passwords.
Some records may need to be retained for payment disputes, accounting or legal obligations. Ask support about the records relevant to your request.