Order not quite right?

Digital purchases

Because these products are delivered digitally, completed orders may be non-refundable after files or access have been delivered. This does not remove rights you may have under applicable consumer law.

If there is a genuine order problem, contact support so the order can be reviewed. A refund is not automatic simply because this page is opened or a request is sent.

Issues we can help investigate

• A download link is missing, broken or the file is corrupted.
• The guide or bundle delivered is not the one purchased.
• A duplicate payment or technical payment issue occurred.
• You selected the wrong item and contact us before delivery.

How to request help

1. Email flexzonebd@flexzonebd.com or use the WhatsApp link on our Contact page.
2. Include your checkout email, guide name, order or payment reference and a short description of the problem.
3. Support reviews the order and provides corrected access, replacement files or refund guidance when eligible.

Never include your full card number, CVV or password. If a refund is approved, processing and arrival depend on the payment provider and your payment method.

Cancellation and payment questions

You can remove items from your cart or leave checkout before paying. For an order already paid, contact support promptly; digital delivery may already have started.

This storefront lists guide and bundle purchases. Review any billing terms presented by the payment provider before approving payment.